Security Vulnerability Disclosure Policy

Published by : 深圳市嘉亦科技有限公司

Last updated : 28 June 2023

Introduction

This vulnerability disclosure policy applies to any vulnerabilities you wish to report to us. We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and that you always act in compliance with this policy. We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

Personal data is collected, processed and used exclusively in accordance with legal regulations and in good faith. Wherever possible, we design our business processes in such a way that the data protection requirements are already taken into account during the development of products and service offers. Also, wherever possible, personal data is pseudonymised.

Reporting

If you believe you have found a security vulnerability, please submit your report to us using the following email address [email protected]

In your report, please include details of:

What to expect

Security updates include the latest security patches, security vulnerability fixes, and other security improvements. We will maintain the security updates for at least 2 years from the launch day of a certain device model.

After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We will also aim to keep you informed of our progress.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.

Guidance

You must NOT:

You must:

Legalities

This policy is designed to be compatible with vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the organisation or the partner organisation to be in breach of any legal obligations.